Please take your own responsibility to fully read and understand the policy
Please communicate with our staff before you place order!
By placing an order for hire products, you agree to be fully bound by these terms and conditions.
Q: Is delivery or pickup included?
Q: Is the setup fee included?
Q: Do I have to pay the bond?
Q: Do I have to pay the bond for every individual item?
Q: Am I hiring brand new items?
A: No, unless you are the lucky first customer hiring a new prop.
1. Deposit and Bond
A) A minimum deposit of $50 must be paid for each order to reserve hire products (“Equipment”) at the time of placing the order. Customers ordering online must fully pay the hiring cost and Bond in full to reserve the Equipment.
B) The Bond will be refunded by bank transfer or Paypal once all Equipment are returned in its original or reasonable condition.
C) Your signature will be required if the Bond is refunded by cash.
D) You forfeit the bond to us in part or in full if there is any damage to the Equipment. The amount forfeited is determined at our sole discretion and, if we deem that the Bond is insufficient, you agree to pay additional amounts to cover our losses.
2. Cancellation and Variation of Orders
A) The $50 deposit will not be refunded for any cancellations based on a change of mind, finding it cheaper elsewhere, deciding you did not like the purchase or you no longer having a use for it. Decisions to accept your reason for cancellation is at our sole discretion.
B) The $50 deposit will be refunded if the cancellation is made at least 4 weeks/30days+ before the hire date AND if we accept your reason for cancellation. A $50 Credit Note can be issued if the cancellation is made in less than 4 weeks/30days before the hire date AND if we accept your reason for cancellation. If you cancel in less than 2 weeks before the hire date, you forfeit the $50 deposit to us and it shall not be refunded for any reason whatsoever, except if unforeseen coronavirus restrictions prevent your hire date from proceeding.
C) Change of hire dates must be notified to us at least 2 weeks prior the booking. We will do our best to accommodate you, however, the Equipment may be subject to prior bookings.
3. Use of Equipment
All Equipment supplied on hire must be:
A) Returned to the Company within 1 day from hiring date during our business hours from 9:30am to 5pm; and
B) Maintained in good condition.
4. Extended Hire
A) HIRE TIME FRAME – three days (the hire date, one day before and after the hire date for pickup and return)
B) If you fail to return the Equipment within 1 day of the hire date, a Continuing Hire Fee is charged at an additional daily rate of 10% of total hiring cost and shall be deducted from the Bond.
5. Delivery & Pickup Fees (One-way Costs Below)
A) For delivery addresses on Ground Floor: $10 if under 3 km from our Campbellfield store, plus $2 for every kilometre over 3km.
B) For delivery addresses on floors other than Ground Floor: $40 if under 3 km from the Campbellfield store, plus $2 for every kilometre over 3km.
C) For delivery addresses in Docklands & Melbourne CBD: $85 one way.
D) Deliveries requiring Citylink and Eastlink shall incur a $10 surcharge.
E) All deliveries are charged from the Campbellfield store at Unit 3, 1447-1451 Sydney Road, Campbellfield VIC 3061.
F) All deliveries requiring to be completed after-hours shall incur an After-Hours Surcharge: Weekdays after 7pm $20 per job, after 10pm $50 per job. Weekends after 7pm $50 per job, after 10pm $80 per job.
6. Minimum Setup Fee of $55 for the first hour will be charged and an additional rate of $55 per hour thereafter.
7. Misuse Of Equipment
The Company shall not be liable for any losses or damages arising out of the overloading or exceeding of the capacity limit, misuse, or abuse of the Equipment by the Customer, and the Customer agrees to keep the Company indemnified in respect thereof.
8. Loss or Damage of Equipment
A) If the Equipment is lost, the Customer must pay the full amount for the products or equipment.
B) If the Equipment is damaged, the Customer must pay for all repairs.
C) If no notice is given to the Company that an Equipment has been lost, it shall be deemed as an extended hire until such item is returned, and the Continuing Hire Fee shall continually be incurred until such notice is given or all Equipment are returned.
9. Electrical Damage
Any damage to the Equipment caused by fusion or malfunction of electrical equipment is the Customer’s liability and the Customer must take adequate precautions. The Customer will be charged for any repairs required to fix the damaged equipment.
10. Cleaning of Equipment
The Equipment must be properly cleaned by the Customer prior to its return. It is agreed that any costs incurred by the Company arising out of the Customer’s failure to properly clean the Equipment shall be partly or wholly charged to the Customer at the Company’s sole discretion.
11. Payment Terms
All orders must be strictly paid in full at least 2 days before the hire date, otherwise it shall be deemed as cancelled and the $50 deposit forfeited as the cancellation fee.
12. Site Approval
The Customer shall be fully responsible for the hire site, including obtaining any site approval, ensuring the site safety, and any other issues relating to the hire site. In the event that the Company incurs or suffers any losses, costs or damages as a consequence of the Customer’s failure to carry out its obligations under these terms, the Customer shall be solely responsible and shall indemnify the Company for any such loss, costs or damages.