Please take your own responsibility to fully read and understand the policy
Please communicate with our staff before you place order!
Q: is delivery or pickup included?
Q: is setup fee included?
Q: do i have to pay the bond?
Q: do i have to pay the bond for individual item?
Q: Am i hiring all brand new items?
B: No. Only if you are the first hiring luck customer.
1. Deposit or bond
A) Minimum $50 deposit of each order is required to secure hire products at time of placing order. (online orders will need pay full hiring cost in advance)
B) Bond refund will be issued by bank transfer/Paypal when all the hire products returned in original/reasonable condition.
C) Signature will be required for the refunds if bond refunded by cash.
D) Part or full bond will be held if there is/are any damages of products
2. Cancellation and Variation of Orders
A) $50 deposit will not be refunded for any cancellation if simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
B) $50 deposit will be refund if cancellation is made in 4 weeks/30days+ before the hire date. $50 Credit note can be issued if cancellation is made in less than 4 weeks/30days before the hire date. Any cancellation less then 2 weeks notice, the $50 deposit will not be refunded.
C) Change of date need to be noticed at least 2 weeks before the booking date
3. Use of Equipment
All Equipment supplied on hire need to be:
A) Returned to the Company within 3 days from hiring date. and
B) Shall maintain the Equipment in good condition.
4. Extended Hire
A) HIRE TIME FRAME- three days (one day pickup, one day for use, one day return)
B) A continuing hire fee: extra 10% of total hiring cost per day will be deducted from bond
5. Delivery & Pickup (Below is one way cost)
A) for ground floor: $10 under 3 km from the Campbellfield store, plus $2 per km which over 3km.
B) for other floors: $40 under 3 km from the Campbellfield store, plus $2 per km which over 3km.
C) Citylink and Eastlink will be a $10 surcharge.
D) from address Campbellfield address: unit 3, 1447-1451 Sydney road, campbellfield, VIC
E) After hour surcharge: Weekdays after 7pm $20 per job, after 10pm $50 per job. Weekends after 7pm $50 per job, after 10pm $80 per job.
F) Dockland & City delivery fee :$85 one way.
6. minimum Setup fee $55 per hour will be charged
7. Misuse Of Equipment
The Company shall not be liable for any loss or damages arising out of the overloading, exceeding rated capacity, misuse, or abuse of the Equipment by the Customer and the Customer agrees to keep the Company indemnified in respect thereof.
8. Losses and Damages
A) If the Equipment is lost, the Customer must pay the full amount for the products or equipment.
B) If the Equipment is damaged, the Customer must pay for all repairs
c) If no notice is given to the Company of a lost item it shall be deemed as extended hire until such item is returned, and hire fees with continue until notice is given or the Equipment is found.
9. Electrical Damage
Any damage to the Equipment caused by fusion or malfunction of electrical equipment is the Customer’s liability and the Customer must take adequate precautions. The Customer will be charged for any repairs required to the damaged equipment.
The Equipment must be returned properly cleaned by the Customer. It is agreed that the whole or any part of the cost incurred by the Company arising out of the failure by the Customer to clean the Equipment will incur a charge to the Customer.
11. Payment Terms
All payments are strictly paid at least 2 days before the hired products, or else, the order will treat as canceled. $50 deposit will be held for cancellation fee.
12. Site Approval
The Customer shall be responsible for the site. Include any site approval, safety, or any other issues. In the event that the Company incurs or suffers any loss, costs or damages as a consequence of the Customer’s failure to carry out its obligations under these terms, the Customer shall be solely responsible and shall indemnify the Company for any such loss, costs or damages.